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Help Center
🔐 Login Issues
Q: I forgot my password
A: Click "Forgot Password?" on the login screen to reset your password.
Q: My account is locked
A: After multiple failed login attempts, your account may be temporarily locked for security. Try again in 15 minutes.
👥 User Profiles
Q: How do I switch profiles?
A: After logging in, select your desired profile from the profile selection screen.
Q: Can I create custom profiles?
A: Currently, we offer Admin, Guest, and Kids profiles with preset configurations.
📺 Streaming
Q: Video won't play
A: Try refreshing your browser or clearing your browser cache. Ensure you have a stable internet connection.
Q: Poor video quality
A: Video quality automatically adjusts based on your internet speed. For better quality, ensure a stable high-speed connection.
🛠 Technical Support
Supported Browsers: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
Minimum Internet Speed: 5 Mbps for HD streaming
Device Compatibility: Desktop, laptop, tablet, smart TV with web browser
📞 Contact Support
Need more help? Contact our support team:
- Email: horizonsquarex@gmail.com
- Live Chat: Available 24/7
- Phone: WhatsApp 9562525077